Refund policy

 

Return Policy
If for any reason you received a damaged or incorrect product you may return it within 14 days after arrival for a full refund. No other returns, exchanges or refunds are offered. Items you order are made as print to order and can not be returned - all sales are final unless damaged or incorrect.

Please note all shipping costs are non-refundable and customers are responsible for return shipping.

Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind for any reason. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. 

Return items to:

Mountain Bridge Gear LLC
204 Golfview Drive

Suite # 124

Monaca, PA 15061

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at gearguy@mountainbridgegear.com.